Frequently Asked Questions

Everything you need to know about shopping with Splash & Ray

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

How can I track my order?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Which payment methods do you accept?

Splash & Ray accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Currently, we only ship to addresses within the United States and Canada. We are working on expanding our logistics to include international destinations in the near future.

Are the products covered by a warranty?

Yes, all products purchased through Splash & Ray come with a standard 12-month manufacturer's warranty against defects in materials and workmanship.